timeware Global Assist

The timestart® Global Assist contract covers a period of twelve months and is renewable annually.

timestart® Global Assist is the name given to the Support service offered by timeware® to all timestart® registered users.

Listed below are the Support services that can be expected from timeware® Support:

timeware® will provide office based telephone support between 9.00 - 17.00 Monday - Friday (except Bank Holidays unless otherwise agreed)

All timeware® certified engineers have attended the relevant training courses and showed competence in the timeware® product range.

Having Internet access will enable timeware® Support to utilise the timeware® Web Services. These services include:

• Remote Administration
• Product updates via the DigitalWizard Update Service

A 'housekeeping' component can automatically transfer timeware® system settings to the secure timeware® web server. These settings may include terminal configurations, daily and period schedules and the audit trail. The data transfer method is very quick and allows more effective distributor support. If you experience any problems with the system, wisegrove can access the timeware® web server to view and edit the system settings. The user retains control of the downloading of this new information, making the online support extremely secure.

Discount on all products & services

wisegrove offer a discount on purchases during the period of a valid support contract. Please note this excludes badges.

All the above features are included in the timeware® Global Assist Contract covering the timeware® Personnel Edition, timeware® Small Business Edition, timeware® Access Control Edition and timeware® Professional Edition.