TERMS & CONDITIONS - WISEGROVE LIMITED

Terms & Conditions of Sale

 

Conditions

 

These terms and conditions shall apply to all contracts for the sale of Goods by the Seller to the Customer and shall prevail over any other documentation or communication from the Customer. Nothing in these terms and conditions shall affect the Customers statutory rights as a Consumer. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Customers acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

 

Rights of Seller

 

The Seller reserves the right to adjust the price and specification of any item on the website at its discretion. 

 

The Seller reserves the right to withdraw any goods from the website at any time.

 

The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

 

Warranty

 

The Seller warrants that the Goods will at the time of despatch correspond to the description given by the Seller, be free from material defects for a period of 1 year from the date of delivery of the products. The warranty mentioned, however will not cover any defects in products arising from fair wear and tear, wilful damage, accidents and negligence caused by the Customer or any other third party.

 

In the event of product failure, all products must be returned by the customer at their cost for evaluation in accordance with the provisions of the Return Section detailed below.

 

If customers require replacement or loan equipment immediately, then these will be charged for accordingly and all delivery and collection charges will have to be paid by the customer

 

Delivery

 

Goods supplied within the UK will normally be delivered within 3 working days of acceptance of the order. Delivery of Goods shall be made to the Customer’s address specified in the order and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

 

Title and risk of the goods shall pass to the Customer upon delivery of the Goods.

 

Where certain products are sold with a FREE delivery, it will cover UK mainland ONLY.

 

Orders received before 13:00 will be processed and dispatched the same day.

Orders received after 13:00 will be processed and ready for shipment the next day.

All the above are dependent on items being in stock at the time of ordering.

We will contact you should the item be out of stock.

For orders still required next day but ordered after 13:00, please call us.

If programming or onsite installation and commissioning is required we will contact you upon receipt of order to discuss scheduling installation and to discuss your requirements in detail.


Installation


The Seller will do all that The Seller reasonably can to meet the date agreed for installation. However, in the case of unforeseen circumstances beyond our reasonable control we may not be able to do so. In such circumstances we will contact you to agree an alternative date. The Customer will also do all that he/she reasonably can to enable the installation to take place on the given date.

 

In the case of unforeseen circumstances beyond the Customer’s reasonable control the Customer should contact us to agree an alternative date.


The Seller will carry out any installation works described in the quote. If additional works not described in the quote are found to be necessary during the course of the installation, these works will be quoted for separately and only carried out with the Customer’s permission. Where The Seller are fitting external readers and if the reader cannot be sited within 3 metres of the serving terminal or access controller there will be an extra charge for time and materials involved.     

             
It is the Customer’s responsibility to ensure that, prior to the installation works starting, all furniture is removed from the area of the installation. Removal of any pre-existing unit or old fixtures may cause some damage to surrounding areas. The agreed price does not cover ‘making good’.


On purchase of the system the Customer has agreed to supply a 240 V spur outlet and a network connection point within 2 metres of each terminal position. NB: Customers purchasing Hand Scanners will need a 240v Socket instead of fused spur.            
Cancellations of site visits within 48hours are chargeable in full for all days assigned to the visit.


Provisional dates are only booked in good faith on the basis that the deposit is being sent out immediately. A cancellation charge will be made if no deposit is received or if the customer cancels the site visit within 48hours of the provisional date booked.
If the customers staff, 3rd party contractors, PC's, equipment, software, cabling, etc. delay the installation then additional charges will apply for return visits to complete the work.


Customers should inform Wisegrove Ltd of any health & safety inductions, special clothing or equipment that is required prior to our site visit. Any additional time or equipment required will be charged for outside of the time allowed, should it deem necessary to enable us to carry out and complete the work based on your quotation.  

 

Installation Contd….


When door access control units are to be fitted the customer agrees to pay for any additional accessories or brackets that may need to be required which may not appear on the original quote due to unforeseen circumstances. 


Customers are responsible for doors closing properly and the fitting of door closers etc. on all access control purchases.


Software Training & Continued Technical Support


Any online training or setup quoted is on the basis that Wisegrove Ltd can connect to the customer without any software or firewall blocking the remote control software being used by Wisegrove Ltd. Should this be a problem then it is the responsibility of the customer to rectify the problem.


Customers must ensure that all documentation including specification sheets for programming systems are returned at least 5 days prior to the installation or shipment of the equipment.


Telephone & hardware support is given as per your valid service contract. If no service contract is in place then the first month after installation is free for telephone support, thereafter a service contract will have to be purchased. 


Additional Costs & Payment Terms


The Seller requires payment in full prior to delivery of any goods.


Where installation is required, a 50% deposit is required to cover pre-programming costs, balance due on completion of installation. 


The Customer is responsible for Parking Fees & congestions charges to be invoiced accordingly at cost.


All bespoke work for customers i.e. scripts, reports, programme software changes are to be paid for in full prior to commencing the customisation. Bespoke work does not form part of the 50% deposit.   


Defaulting on the final payment may result in additional charges to recover the equipment and debt along with any other costs, interest, legal or court fees.


The property in goods shall not pass until the customer has paid to the Seller the whole price thereof.                        
All prices are based on installations in mainland U.K.


Returns

Under no circumstances may products be returned to the Seller unless prior arrangement has been made between the Seller and the Customer. Standard Products must be returned in an unused and undamaged condition, in the original packaging, subject to prior arrangement as mentioned above. Returns are made at the Customers expense subject to a 25% inspection and re-stocking fee, unless the equipment is faulty, no carriage charges are refundable.

 

Where products or services have been supplied on a trial basis, at the end of the allocated trial period full payment will be required if the products are not returned in an undamaged condition, in the original packaging.

 

All products must be returned by the customer at their cost for evaluation

 

Products may only be returned to us with our prior arrangement/ agreement, at your expense, and according to our instructions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

 

Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in the warranty section above, then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).

 

Where products or services have been supplied on a trial basis, at the end of the allocated trial period full payment will be required unless by prior agreement the trial is cancelled. In such case the products will be returned to us, at your cost. The equipment should be returned in its original packaging and condition and any damages or non return of these items will be charged for accordingly.

 

We will return equipment that has been repaired under warranty free of charge to the mainland U.K. only.

 

Force Majeure

 

The Seller shall not be liable for any delay or failure to perform any if its obligations if the delay or failure results from events or circumstance outside its reasonable control, including but not limited to acts of God, strikes, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligation.

 

Limitations of Liability

 

Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation; or (iii) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.

 

Subject to this:

 

a. our liability in connection with any product purchased is strictly limited to the higher of the purchase price of the relevant product and the replacement cost of the relevant product;

 

b. we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage; and

 

c. we will not be liable for any losses arising out of a force majeure event.

 

Changes to Terms & Conditions

 

The Seller shall be entitled to alter these Terms and Conditions at any time.